Call Us

Privacy Policy

The terms “We” / “Us” / “Our” / “Company” individually and collectively refer to Helpego, and the terms “You” / “Your” / “Yourself” refer to the users.

This Privacy Policy is an electronic record under the provisions of the Information Technology Act, 2000, and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and amended by the Digital Personal Data Protection Act, 2023. It is not required to be physically or digitally signed.

By clicking “I Accept”, using the website, or otherwise providing information, you agree to the terms outlined herein and consent to our collection, use, storage, and disclosure of your information as described.

 

1. Data We Collect

We collect the following types of personal and sensitive personal data:

  • Full Name
  • Contact Information (Phone, Email)
  • Government Identification Numbers (Aadhaar, PAN, etc.)
  • Business-related information (GSTIN, License numbers, business name)
  • Uploaded documents (for registration/licensing purposes)
  • Payment details (processed via secure third-party gateways)

2. Purpose of Data Collection

We collect data to:

  • Process applications for FSSAI, GST, Trademark, MSME, etc.
  • Fulfil statutory and regulatory compliance requirements
  • Respond to legal notices, government filings, or client requests
  • Communicate updates, notices, or changes in service
  • Improve our service quality and customer support
  1. Consent

By submitting your data, you provide explicit consent to collect, process, and share your personal data with relevant authorities or associates for service execution. You have the right to withdraw consent at any time by writing to our Data Protection Officer.

  1. Data Sharing

We may share your personal data with:

  • Government bodies (e.g., FSSAI, MCA, GST Portal, etc.)
  • Licensed professionals (e.g., CA/CS/Advocates) who assist in processing your application
  • Payment gateways (secured and encrypted)
  • Internal employees or associates under NDAs

We do not sell or rent your data to any third party for marketing purposes.

  1. Data Retention

We retain your personal data as long as necessary for the purposes listed above or as required under Indian law, whichever is longer.

Updates to This Policy

We reserve the right to revise this policy periodically to comply with legal or operational changes. Updates will be posted with a new “Last Updated” date.

Legal Reference

This policy is in compliance with:

  • Digital Personal Data Protection Act, 2023
  • Information Technology Act, 2000 (Section 43A & 72A)
  • Indian Contract Act, 1872
  • Relevant provisions of the Consumer Protection Act, 2019

Cookies and Tracking

We use cookies and similar tools to enhance user experience. These help us:

  • Assign a unique User ID
  • Understand user preferences
  • Measure website traffic
  • Optimize content delivery

Cookies do not read data from your hard drive. Third-party advertisers may also assign cookies; we are not responsible for their actions.

We may also log your IP address, browser type, and access times for security, analytics, and troubleshooting purposes.

Information Security

We implement robust security measures including:

  • Encryption
  • Secure server infrastructure
  • Password-protected access
  • Firewalls and intrusion detection systems

All collected data is stored in a secure database, access to which is strictly limited. Despite best efforts, no system is 100% secure, and we cannot guarantee absolute security of your data during transmission or storage.

  1. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices or content of such sites. We encourage users to read the privacy policies of any third-party websites they visit.

  1. User Rights and Consent

By submitting your information, you:

  • Grant us consent to collect, use, and process your data
  • Have the right to withdraw consent, access, update, or request deletion of your personal data, as per the Digital Personal Data Protection Act, 2023

Requests can be submitted to our Grievance Officer or Data Protection Officer (DPO) at the contact details below.

 

. Grievance Redressal

If you have any concerns regarding your personal data, please contact:

Grievance Officer / Data Protection Officer
Legus Enterprise
📧 Email: support@helpego.com
📞 Phone: +919163737333
📍 Address: 398 Vivekananda Road,Bylane 2, Kolkata- 700149

Scroll to Top